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Policy
TIME AND POLICY OF DELIVERY AND RECEIPT OF GOODS
- Apply to all orders nationwide
- In Ho Chi Minh City, deliver within 24 hours from 8:30 to 12:00 and 13:30 to 17:00 p.m. ( Except Saturdays, Sundays and public holidays)
- Out of Ho Chi Minh City, deliver from 2 to 5 days
- When receiving goods, please confirm with the delivery staff and check the quantity and type of goods.
- Please keep purchase invoices for comparison.
- Customers still keep purchase invoices
- The products must the same ones purchased as per the order
- Products remain intact boxes, stamps, labels, no signs of use
- In case customers have opened the package and found out there is a manufacturing error, the customers should take a photo and call the hotline 028 3847 6670 for instructions.
- Products have incorrect specification due to manufacturer's fault (insufficient quantity, inconsistent color, etc.)
- Return products which are different from the order
- Products’ external conditions are affected such as: Distorted, torn, scratched packaging, wet ... due to transportation (collectively, broken box)
- In case the products to be changed are out of stock, customers can change other products with the same usage and ingredients (refund money for the difference)
- Products are expired before or on the date they are delivered to the customers
- Customers change types and models of products
- No invoice/ lost invoice
- Products with openings, torn package, and broken seal
- Customers’ incorrect storage, leading to product damage
Within 3 days from receiving, if the products are defective according to the above conditions, the customer may return or request to exchange another product of equivalent value in the following order.
- Call to inform Alter Pharma Co., Ltd about the change of goods (specific status of the products)
- Contact: 024 37730954
After 3 days from receiving, the order is by default completed and no return is accepted.